ProProfs Help Desk 1.1
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Happier customers are the result of faster ticket resolution and timely responses. ProProfs Customer Support Software helps agents track user requests to resolve customer-care-related issues effectively.
Last update
11 Oct. 2018
Licence
Free to try
OS Support
Windows
Downloads
Total: 497 | Last week: 5
Ranking
#13 in
Customer Management
Publisher
Proprofs Comptia A+ Certification Study
Screenshots of ProProfs Help Desk
ProProfs Help Desk Publisher's Description
A Help Desk software has revolutionized customer service industry. ProProfs Help Desk, the cloud-based help desk ticketing system is powered by collaborative email. When agents operate collaboratively, there is faster ticket resolution. A delightful customer experience is an offshoot of ticket prioritization, team commenting, and canned responses. Shared inbox feature of ProProfs Help Desk helps agents track emails from a simple e-mail-like interface. Their job becomes easy and hassle-free with no long cc emails. Agents can send canned responses and rule-based automated messages to customers, once a ticket is created, updated, assigned, and resolved. ProProfs Help Desk is a user-friendly customer service tool. With the simple issue tracking software, agents can easily track customer issues and requests in one place. No request or issue can, thus, be missed, left unattended or, unresolved. Customer success managers, help desk managers, and agents need a help desk ticketing software to effectively manage customer support queries and requests.
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